Terms of Service

Effective Date: March 29, 2026  |  Last Updated: March 29, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Via 313 ("Company," "we," "us," or "our"), governing your access to and use of the website located at via313.rest (the "Website") and all associated services, products, and content offered by Via 313.

By visiting our Website, creating an account, placing an order, subscribing to our mailing list, or otherwise interacting with Via 313 in any capacity, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, as well as our Privacy Policy, which is incorporated herein by reference.

If you are accessing or using our services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and references to "you" shall include both you personally and such entity.

These Terms apply to all visitors, users, customers, and others who access or use our services. You must be at least thirteen (13) years of age to use our Website. If you are under the age of eighteen (18), you must have the consent of a parent or legal guardian to use our services and enter into any transactions.

2. About Via 313 and Description of Services

Via 313 is a food service company operating in the United States. We are dedicated to providing high-quality food products and dining experiences to our customers. Our services may include, but are not limited to:

• In-restaurant dining services at our physical locations
• Online food ordering for pickup or delivery
• Catering and event food services
• Gift cards and promotional offerings
• Loyalty programs and customer reward schemes
• Online reservations and table booking
• Informational content related to our menu, ingredients, and nutritional information
• Customer support and communication services via phone, email, and online chat

Via 313 reserves the right, at its sole discretion, to modify, suspend, discontinue, or restrict any aspect of our services at any time, with or without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

Our services are available primarily to customers located in the United States. We make no representation that our Website or services are appropriate or available for use in other locations. Accessing our Website from territories where its content is illegal is prohibited.

3. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service or our services, you may contact us using the following information:

4. User Accounts and Registration

Certain features and services offered through our Website may require you to create a user account. When registering for an account, you agree to:

• Provide accurate, current, and complete information as prompted by our registration forms
• Maintain and promptly update your account information to ensure it remains accurate, current, and complete
• Maintain the security and confidentiality of your account password and any other access credentials
• Accept responsibility for all activities that occur under your account, whether or not you have authorized such activities
• Notify Via 313 immediately at [email protected] of any unauthorized use of your account or any other breach of security

Via 313 reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion. We may also disable or delete your account if we determine, in our sole discretion, that you have violated any provision of these Terms.

You are solely responsible for all activity conducted through your account. Via 313 is not liable for any loss or damage arising from your failure to comply with the security obligations outlined in this section.

5. User Obligations and Prohibited Activities

By using our Website and services, you agree to conduct yourself in a lawful, respectful, and responsible manner. You represent and warrant that you will use our services only for lawful purposes and in accordance with these Terms.

5.1 General Obligations

• Comply with all applicable federal, state, and local laws and regulations in connection with your use of our services
• Provide truthful, accurate, and non-misleading information when interacting with our services
• Respect the rights and dignity of other users, customers, and staff members
• Use our Website and services only in a manner consistent with these Terms

5.2 Prohibited Activities

You expressly agree that you will NOT engage in any of the following activities:

• Fraudulent Activity: Engaging in any fraudulent, deceptive, or misleading conduct, including but not limited to submitting false orders, using stolen payment information, or impersonating another individual or entity
• System Interference: Using automated scripts, bots, scrapers, crawlers, or similar tools to access, collect data from, or interact with our Website without our express written consent
• Malicious Code: Uploading, transmitting, or distributing viruses, worms, Trojan horses, ransomware, spyware, or any other malicious or harmful code or programs
• Unauthorized Access: Attempting to gain unauthorized access to any portion of our Website, systems, servers, databases, or networks connected to our services
• Harassment: Harassing, threatening, intimidating, stalking, or abusing any Via 313 staff member, contractor, agent, or other user of our services
• Illegal Use: Using our services in furtherance of any illegal activity, including but not limited to money laundering, fraud, or any activity that violates federal, state, or local law
• Intellectual Property Infringement: Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of our Website or services without our express written permission
• Reverse Engineering: Attempting to reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software used in connection with our Website
• False Reviews: Submitting false, misleading, or fabricated reviews, ratings, or testimonials about Via 313's products or services
• Spam: Transmitting unsolicited commercial communications ("spam") through or in connection with our services
• Data Mining: Using our Website to collect personal information about other users without their knowledge or consent
• Circumventing Security: Attempting to bypass, circumvent, or defeat any security features of our Website or services

Violation of any of the prohibited activities listed above may result in immediate termination of your account and access to our services, and may subject you to civil and/or criminal liability under applicable law.

6. Orders, Payment Terms, and Pricing

6.1 Placing Orders

When you place an order through our Website, you are making an offer to purchase the specified food products or services at the listed prices. All orders are subject to acceptance by Via 313. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product descriptions, or suspected fraudulent activity.

Once your order has been accepted, you will receive a confirmation via email or through our Website. This confirmation constitutes our acceptance of your offer and creates a binding contract between you and Via 313 for the specific products and services ordered.

6.2 Pricing and Availability

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without notice. Via 313 makes every effort to ensure that prices are accurate and up to date; however, we do not guarantee that all prices, descriptions, or availability information are error-free. In the event of a pricing error, we reserve the right to cancel or adjust orders accordingly and will notify you of any such changes.

Menu items and food products are subject to availability and may vary by location. Certain seasonal or limited-time offerings may not always be available.

6.3 Payment Processing

Via 313 accepts various forms of payment as indicated on our Website at the time of checkout. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided
• The payment information you provide is accurate and complete
• You authorize Via 313 to charge the applicable amounts to your designated payment method

All payment transactions are processed through secure, third-party payment processors. Via 313 does not store your complete payment card information on its servers. Payment processing is governed by the terms and conditions of our third-party payment processors, and Via 313 shall not be responsible for any errors or issues arising from third-party payment processing.

6.4 Taxes

All applicable federal, state, and local sales taxes will be calculated and added to your order total at the time of checkout, as required by applicable law. You are responsible for paying all applicable taxes associated with your purchases from Via 313.

6.5 Refunds and Cancellations

Due to the perishable nature of food products, our refund and cancellation policy is subject to specific conditions. Please contact us at [email protected] as soon as possible if you need to cancel or modify an order. Refunds, if applicable, will be issued in accordance with our Refund Policy, which is available on our Website. Via 313 reserves the right to assess the circumstances of each refund request on a case-by-case basis.

7. Intellectual Property Rights

All content, materials, and intellectual property available on or through the Via 313 Website are the exclusive property of Via 313 or its respective licensors, and are protected by applicable intellectual property laws, including but not limited to United States copyright law (17 U.S.C. § 101 et seq.), trademark law, trade dress law, and other applicable state and federal laws.

7.1 Ownership

The following are owned by or licensed to Via 313 and are protected by applicable law:

• The Via 313 name, logo, trade dress, and all related brand elements and trademarks
• All website design, layout, graphics, photographs, images, and visual elements
• All text, written content, descriptions, menu information, and blog posts
• All software, code, scripts, and technical elements underlying our Website
• All audio, video, and multimedia content
• All recipes, proprietary formulations, and culinary concepts (to the extent protectable)

7.2 Limited License

Via 313 grants you a limited, non-exclusive, non-transferable, revocable license to access and use our Website solely for your personal, non-commercial purposes in connection with using our services as intended. This license does not include the right to:

• Reproduce, distribute, or publicly display any portion of our Website content without prior written consent
• Modify or create derivative works based on our content
• Use our trademarks, logos, or brand elements without express written permission
• Use our content for any commercial purpose or for any public display

7.3 User-Submitted Content

If you submit, post, or share any content through our Website, including reviews, photographs, comments, or feedback ("User Content"), you grant Via 313 a non-exclusive, royalty-free, worldwide, perpetual, irrevocable license to use, reproduce, display, distribute, and create derivative works from such User Content in connection with our business operations and marketing activities. You represent and warrant that you own or have the necessary rights to grant this license and that your User Content does not infringe upon the rights of any third party.

8. Food Safety, Allergen Information, and Disclaimers

Via 313 takes food safety seriously and makes reasonable efforts to ensure that our products are prepared in accordance with applicable food safety regulations, including those enforced by the United States Food and Drug Administration (FDA) and relevant state and local health authorities.

8.1 Allergen Disclaimer

8.2 Nutritional Information

Any nutritional information provided on our Website or in our physical locations is provided for informational purposes only and is based on standard recipes and portion sizes. Actual nutritional content may vary based on preparation methods, ingredient substitutions, and serving sizes. This information is not intended as medical or dietary advice. Please consult a qualified healthcare professional for personalized dietary guidance.

9. Disclaimer of Warranties

10. Limitation of Liability

11. Indemnification

You agree to defend, indemnify, and hold harmless Via 313, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, licensors, contractors, and service providers (collectively, the "Via 313 Parties") from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and legal costs) arising out of or relating to:

• Your use of or access to our Website or services
• Your violation of any provision of these Terms of Service
• Your violation of any applicable federal, state, or local law or regulation
• Your violation of any third-party rights, including but not limited to intellectual property rights, privacy rights, or contractual rights
• Any User Content you submit, post, or transmit through our Website
• Any misrepresentation made by you in connection with your use of our services
• Your fraudulent, willful, or negligent conduct

Via 313 reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with Via 313's defense of such claim. You agree not to settle any such claim without Via 313's prior written consent.

12. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by Via 313. These links are provided for your convenience and informational purposes only. Via 313 has no control over, and assumes no responsibility for, the content, privacy policies, practices, or terms of service of any third-party websites or services.

You acknowledge and agree that Via 313 shall not be liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any content, products, or services available on or through any third-party websites or services. We strongly encourage you to review the terms and privacy policies of any third-party websites or services you visit.

Any transactions you conduct with third-party providers are solely between you and such third party, and Via 313 is not a party to such transactions and shall not be responsible for any outcomes therefrom.

13. Privacy and Data Protection

Your use of our Website and services is also governed by our Privacy Policy, available at via313.rest, which is incorporated into these Terms by reference. By using our services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

Via 313 complies with applicable United States data protection and privacy laws, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.), which regulates unfair or deceptive acts or practices in commerce, as well as applicable state privacy laws. For California residents, we additionally comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

14. Governing Law and Jurisdiction

These Terms of Service and any disputes arising out of or related to these Terms, your use of our Website, or our services shall be governed by and construed in accordance with the laws of the United States and the laws of the applicable state in which Via 313 maintains its principal place of business, without regard to conflict of law principles.

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of our services shall be instituted exclusively in the federal or state courts of competent jurisdiction located in the United States. You hereby irrevocably consent to personal jurisdiction and venue in such courts and waive any objection to the laying of venue of any such proceeding in such courts.

Via 313's services are operated in compliance with applicable United States federal and state laws, including but not limited to:

• The Federal Trade Commission Act (15 U.S.C. § 41 et seq.) — consumer protection
• The Computer Fraud and Abuse Act (18 U.S.C. § 1030) — computer fraud and unauthorized access
• The Digital Millennium Copyright Act (17 U.S.C. § 512) — intellectual property and copyright
• The Electronic Communications Privacy Act — privacy of electronic communications
• The Americans with Disabilities Act — accessibility requirements
• The Food Safety Modernization Act (FSMA) — food safety compliance
• Applicable state consumer protection and food service laws

15. Dispute Resolution and Arbitration

15.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact Via 313 at [email protected] and attempt to resolve the dispute informally. Via 313 will attempt to resolve the dispute within thirty (30) days of receiving your written notice describing the nature and basis of the claim, and the specific relief sought. If a mutually agreeable resolution is not reached within this period, either party may proceed to formal dispute resolution as set forth below.

15.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Except for claims that qualify for small claims court and injunctive relief to protect intellectual property rights, you and Via 313 agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or to the use of our services, shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court.

The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding upon the parties. Judgment on the arbitration award may be entered in any court of competent jurisdiction. The parties agree that the arbitration shall be conducted on an individual basis and not as a class or collective action.

15.3 Class Action Waiver

15.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive relief or other provisional remedies in a court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration. Claims that cannot be resolved through arbitration under applicable law shall be brought exclusively in the state or federal courts located in Via 313's home jurisdiction.

16. Term and Termination

16.1 Term

These Terms of Service shall remain in full force and effect for as long as you access or use our Website or services, unless earlier terminated in accordance with the provisions herein.

16.2 Termination by Via 313

Via 313 reserves the right, in its sole discretion, to suspend or terminate your access to our Website and services, delete your account, and/or remove any content you have submitted, at any time and for any reason, including but not limited to:

• Your violation of any provision of these Terms of Service
• Suspected fraudulent, abusive, or illegal activity
• Extended periods of account inactivity
• Requests from law enforcement or regulatory authorities
• Discontinuation of our services or significant portions thereof
• Technical or security issues

Via 313 may, but is not obligated to, provide prior notice of termination. Termination of your account does not relieve you of any obligations you incurred prior to the date of termination.

16.3 Termination by User

You may terminate your account and cease using our services at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not entitle you to any refunds for prior purchases, except as expressly provided in our Refund Policy.

16.4 Effect of Termination

Upon termination of your account or access to our services for any reason, all licenses and rights granted to you under these Terms shall immediately terminate. The following provisions of these Terms shall survive termination: Intellectual Property Rights, Disclaimer of Warranties, Limitation of Liability, Indemnification, Dispute Resolution, and Governing Law.

17. Changes to These Terms of Service

Via 313 reserves the right to modify, update, or revise these Terms of Service at any time in its sole discretion. When we make material changes to these Terms, we will provide notice through one or more of the following methods:

• Posting the revised Terms on our Website with an updated "Last Updated" date
• Sending an email notification to the address associated with your account
• Displaying a notice on our Website homepage or at point of login

Your continued access to or use of our Website or services after the effective date of any changes constitutes your acceptance of the revised Terms of Service. If you do not agree to the updated Terms, you must immediately discontinue your use of our Website and services.

We encourage you to review these Terms periodically to stay informed of any updates. The most current version of these Terms shall supersede all previous versions.

18. Severability

If any provision of these Terms of Service is held to be invalid, illegal, unenforceable, or in conflict with applicable law by a court of competent jurisdiction or an arbitrator, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the invalid, illegal, or unenforceable provision shall be severed from these Terms, and the remaining provisions of these Terms shall continue in full force and effect.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms. The parties intend that the remaining provisions of these Terms shall be interpreted to give the fullest possible effect to the original intent of the parties as expressed in these Terms.

19. Waiver

The failure of Via 313 to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. No waiver of any provision of these Terms shall be effective unless made in writing and signed by an authorized representative of Via 313. Any waiver of a provision of these Terms shall apply only to the specific instance for which it was given and shall not constitute a waiver of such provision in any future instance.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by Via 313 on or through our Website, constitute the entire agreement between you and Via 313 with respect to your use of our Website and services. These Terms supersede all prior and contemporaneous agreements, understandings, negotiations, and discussions, whether oral or written, between you and Via 313 regarding the subject matter herein.

In the event of any conflict between these Terms and any other agreement, policy, or document, these Terms shall control unless expressly stated otherwise in a written agreement signed by an authorized representative of Via 313.

21. Force Majeure

Via 313 shall not be liable for any delay or failure to perform its obligations under these Terms to the extent that such delay or failure is caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions or restrictions, strikes, labor disputes, power outages, internet service disruptions, terrorism, war, or any other event beyond our reasonable control ("Force Majeure Event"). Via 313 shall promptly notify you of any Force Majeure Event and shall use commercially reasonable efforts to resume performance as soon as practicable.

22. Electronic Communications

By using our Website and services, you consent to receive electronic communications from Via 313, including emails, text messages, and Website notifications. These communications may include operational messages related to your account, order confirmations, receipts, and customer service responses, as well as, with your consent, promotional materials and marketing communications.

You agree that all notices, disclosures, and other communications we provide electronically shall satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.

You may opt out of receiving marketing and promotional communications from Via 313 at any time by following the unsubscribe instructions included in such communications, or by contacting us at [email protected]. Please note that opting out of marketing communications will not affect your receipt of transactional or operational messages related to your account or orders.

23. Accessibility

Via 313 is committed to making our Website and services accessible to all users, including individuals with disabilities, in compliance with applicable accessibility standards and the Americans with Disabilities Act (ADA). If you experience difficulty accessing any portion of our Website or services due to a disability, please contact us at [email protected] so that we may provide you with appropriate assistance or an accessible alternative.

24. Contact Us

If you have any questions, concerns, or comments about these Terms of Service, or if you need to report a violation of these Terms, please do not hesitate to contact Via 313 using the information provided below. We are committed to addressing your inquiries promptly and professionally.